Refund policy

Juniper Summer – Returns & Refunds Policy

Last updated: December, 2025

At Juniper Summer, every piece is printed just for you when you order. That means we don’t keep inventory on shelves, and we don’t usually take items back once they’ve been made. But if something’s wrong with your order, we’ll make it right. 🌲

If you ever have an issue, email us at support@junipersummer.net with your order number and photos of the item and packaging.

 

Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@junipersummer.net 

Made-to-order items

All Juniper Summer products are made to order.
Because of this:

  • We don’t accept returns or exchanges for:

    • Ordering the wrong size or color

    • Change of mind

    • General wear & tear after use

Please double-check the size chart and product details before placing your order.

 

Damaged, misprinted, or incorrect items

If your item arrives with an issue, we’ve got you:

We’ll happily replace or refund your order if:

  • The item is damaged in transit

  • The print is misaligned, faded, or faulty

  • You received the wrong item, color, or size compared to your order

What we need from you:

  1. Contact us within 14 days of delivery

  2. Include your order number

  3. Attach clear photos of:

    • The full item

    • The specific issue (print, damage, etc.)

    • The packaging/shipping label (if damaged in transit)

👉 Please do not send anything back unless we specifically ask you to.
Most of the time, we’ll resolve the issue with a refund or a free replacement and you can keep, donate, or recycle the original item.

Order changes & cancellations

We start processing orders quickly so they can ship as soon as possible.

  • If you need to change or cancel an order, email us at
    support@junipersummer.net  within 5 hours of placing it.

  • After production has started, we’re usually unable to change or cancel the order.

If we can catch it in time, we absolutely will.

Non-refundable items

The following items are non-refundable:

  • Gift cards

  • Final sale or clearance items (if marked as such)

Lost packages

If your tracking shows delivered but you didn’t receive your order:

  1. Double-check with neighbors/household members and your mailbox or parcel locker.

  2. If you still can’t find it, contact us at support@junipersummer.net within 7 days of the marked delivery date.

If the carrier confirms it was misdelivered or lost in transit, we’ll work with you on a replacement or refund, case by case.

If your package is stuck in transit (no movement for many days), reach out and we’ll help investigate.

How to contact us

For any order issues, questions, or concerns:

📧 Email:support@junipersummer.net Please include your order number, a brief description of the issue, and photos if applicable.

We’re a tiny, human-scale brand—no bots, no scripts—just someone who also likes cozy hoodies & tees and wants you to be happy with yours. 💛